'Quality Equipment Supplied By Experts At The Best Prices'

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Customer Service Testimonials

  • This is a genuine testimonial and I can't recommend Allstar Poolparts enough. Not only did they have the best online prices but their service was beyond and above my greatest expectation. In December 2012 I was finally putting the pool back into use after the 2011 floods and was replacing most of my pool equipment.  I checked online prices everywhere and Allstar Poolparts were the cheapest. I spoke with Stuart at length about everything, pumps, energy efficiency, filter material, chlorinators, you name it.  He was patient and never once made the hard sell.  In fact at Stuart's recommendation I kept the existing sand filter and it's now working flawlessly.  When I filled the pool it started losing water so I emailed Stuart who was away on holidays. To my amazement Stuart rang me straight back and helped me find the cause (hydrostatic valve) and I was able to fix it myself.  At the time of installation it was obvious Stuart takes pride in his work. All up the experience was really incredible.  If you've arrived at his web site then you've struck gold.  You will get good advice, brilliant service and the best prices. 

    Jason Wright, Jindalee QLD 

     

    I was shopping around for the best price on Hayward Navigator Pro pool cleaners for a few days and found Allstar Poolparts. I noticed that the location was in Queensland and was concerned that shipment might take too long. I called to speak with Stuart who was very helpful and assured me that it would take a max of two days.  I was delighted when the Hayward cleaner arrived in a day.

    Thanks again for a very prompt and personable service.  It’s not often that best price is matched with service. 

    Yee Ming, Northbridge NSW

     

    We would like to say how impressed we were with our first experience in using Allstar Poolparts.  We had been sourcing a replacement salt cell for our Chlorinator and when browsing your online site found the pricing to be most competitive along with your free delivery.  Delivery time was excellent and when we had the need to contact you for some advice we found you to be very helpful.  Our replacement cell is up and running with minimum effort.  Definitely the way to shop for us, it was simple and hassle free as stated on your site.  We also found the site easy to navigate which is always a plus.

    We will continue to use Allstar Poolparts for our pool needs. 

    Janice and Mick Day, Smithfield QLD

     

    I must say that I have been most impressed with the customer service and professional advice received, and will most certainly call you guys first - and recommend you to others - when the need or opportunity arises. 

    Thanks again. 

    Scott, Burdell QLD

     

    Just a wee note to let you know mate, the cell rolled up yesterday and was plugged in, chlorine's cranking again, no probs.  I ordered it on a Saturday, just before long weekend, when most dudes are majorly shut for a couple weeks, and I get the thing from "over east" (which is the standard catch cry from businesses over here, that things are delayed heaps because of the parts coming from over east), and here it is, including a long weekend and public holiday, in my pool in five days. That is awesome service mate.  Congrats, and many thanks.

    Kindest regards. 

    Duncan, Perth WA

     

    I found Allstar Poolparts via Google after trying for weeks to get a simple o ring for my spa pump in Darwin.  They were incredibly helpful and quick, I had one by the end of the week at a very good price.  Thanks Stuart. 

    Krysi, Darwin NT

     

    Thanks for your fast delivery! Will definitely recommend your website to friends. Thanks again! 

    Paul & Belinda, Eatons Hill QLD

     

    I ordered a Zodiac Ei salt cell on Tuesday afternoon and received it this morning (Friday) before 9.00am. Just want to say what awsome service this is and very happy with the price I paid, compared to what I was quoted from two pool shops in my town, I have saved $120.00. I will definitely be recommending you to my family and friends. 

    Sue, Geraldton WA

     

    Thanks for your fantastic service and will be recommending you guys to my friends.

    Cheers. 

    Gerry, West Gosford, NSW

     

    Hi Just a quick note to let you know the pump arrived this morning and is exactly as ordered.Thank you for the prompt service and I will be telling everyone I know with a pool about your store.

    Kindest regards. 

    Peter, Mcdowall QLD

     

    I received my purchase this afternoon after only having ordered it this morning. Just wanted to say what a great service. I've fitted it to my pool already and I'm just waiting on the power to come back on from the off peak tariff to give it a run.

    Thank you. 

    David, Mackenzie Qld 

     

    I am extremely impressed with my purchase experience of a Genuine Zodiac LM3-20 cell replacement recently, as I live in Perth WA, the product was delivered in three days. Congratulations Allstar Poolparts for your timely service and great prices.  

    I will be recommending your company too many friends who have pools. 

    Russell, Perth WA

     

    Hi, many thanks for your VERY speedy mail order service.  We received the Zodiac Tri-Large chlorinator yesterday 24/12/2013.  I appreciate your good efforts. 

    Jess, Coromandel Valley  SA

     

    Today the poolrite cell arrived, in good order. The construction is much better than the original one, especially the strips to the plates are much stronger and welded together better. 

    Thanks a lot for your help and a happy New Year. 

    Jan, Bali Indonesia

     

    Pump arrived about 11.30 this morning, only ordered it yesterday! Thanks for the unbelievable service.  Pool is up and running again.  Thanks. 

    Ash, Pottsville NSW

     

    Last week you came to the rescue with the‘overnight’ delivery of a replacement pool pump. Then this

    week I found my chlorinator cells needed replacing urgently. Your company saved the day once more with another ‘overnight’ delivery.  As was the case with pool pump and replacement cell the price in both cases was by far the best available online.  What a relief it is, when things go wrong and a bit of panic hits, to have a company such as yours to turn to.

    Once Again, many thanks.

    Ash, Pottsville NSW

     

    I would just like to thank you for your great customer service. Ordered the salt cell 21/01/14 from Queensland, arrived Craigieburn, Victoria 22/01/14. Can't ask for any better service. Will definitely do business with you if needed in the future. Thanks again. 

    J.Coleman, Craigieburn VIC

     

    Hi Allstar Poolparts. Just a quick not to express thanks. All the gear (cell, used housing) you sent fits perfectly and is running well. Your phone advice was great and your shipping flawless. And yes, I'll be back when I need anything for my pool. Congrats on great service, great prices and assistance! 

    Allan, St Lucia QLD

     

    Hi there

    Thank you for the exceptional service. I received the cell within 4 hours. Must be a record. I will certainly recommend your company to anyone looking to buy pool equipment. 

    David, Casuarina NSW

     

    Your package arrived at four thirty today and it is installed my husband managed to install and it is working perfect to generate the chlorine, we cannot thank you enough for your expertise and prompt service. Thank you once again.

    Kind Regards. 

    Sharon & Richard, Darley VIC 

     

    I would like to express my thanks for your excellent advice and personalised customer service when ordering my Clearwater cell replacement and housing. I was astounded that the order arrived on Monday morning across the Nullarbor, after only being sent the previous Thursday. I have never experienced an online delivery time this quick and will happily recommend Allstar Pool Parts to my friends.

    Stefan, Winthrop, WA