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SHIPPING

Freight Policy



Turnaround

It is Allstar Poolparts policy to dispatch all orders within 1-2 working days. If for any reason we cannot dispatch your order within 2 working days we will contact you with an estimated dispatch day. 


Carriers

We use the following carriers to deliver our orders:

Australia Post

Fastways Couriers

TNT

DHL

Border Express


Below are the estimated delivery times to metropolitan areas in each state from our dispatch address in South East Queensland. If you are remotely located it may take longer than our estimated times and you may be contacted by our courier to organise a location where they can meet you or securely leave the package. Most orders are received by our East Coast Australia customers in 1-4 working days.

QLD           1-3 Working Days (Brisbane - 1 day*)

NSW          1-3 Working Days (Sydney - 1 to 2 days*)

VIC             2-3 Working Days

SA               2-3 Working Days

ACT           2-3 Working Days (Canberra - 1 to 2 days*)

WA            7-10 Working Days

NT             5-10 Working Days

 * Denotes working days



Order Tracking

All of our parcels can be tracked and we will supply a tracking number via email.



Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Our aim is to provide you with quality pool supplies at competitive prices and make the process simple and hassle free. Allstar Poolparts has a great range of pool supplies including pumps, filters, chlorinators and cleaners. We also have one of the best range of replacement salt water chlorinator cells in Australia. 


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